At Imperial Hotel Bintulu, we believe that our people are the heart of our success. We are committed to creating memorable guest experiences, and we know this begins with a passionate, dedicated team.
Why Join Us?
- Be part of a dynamic hospitality brand that values excellence, inclusivity, and local culture.
- Grow your career in a supportive environment with opportunities for professional development.
- Contribute to creating elegant, memorable experiences for guests from around the world.
Current Opportunities
We welcome talented individuals who are eager to bring creativity, professionalism, and warmth to our team. Whether your expertise lies in guest services, culinary arts, sales, marketing communications, or operations, we invite you to explore opportunities with us.
FRONT OFFICE
Position: Front Office Manager/Assistant Front Office Manager
- Minimum Diploma or Degree in Hospitality Management, Hotel Management, or related field
- At least 3–7 years of experience in Front Office operations
- Proven experience in hotel front desk operations, guest services, and reservations
- Strong leadership and team management skills (e.g., Reception, Concierge, Bellman)
- Excellent knowledge of check-in/check-out procedures, room allocation, and guest handling
- Strong problem-solving skills with ability to handle guest complaints and service recovery professionally
- Good understanding of room revenue, occupancy, and upselling techniques
- Ability to manage staff rostering, manpower planning, and training
- Strong communication and interpersonal skills
- Well-groomed, customer-oriented, and professional appearance
- Able to work shift hours, weekends, and public holidays
- Good command of English and Bahasa Malaysia (additional languages are an advantage)
Position: Duty Manager
- Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- Minimum 3–5 years of experience in hotel operations, preferably in Front Office.
- At least 1–2 years of supervisory experience in a hotel environment.
- Strong knowledge of Front Office operations, guest services, and hotel procedures.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to handle guest complaints and resolve issues professionally.
- Proficient in Microsoft Office and Hotel Property Management Systems (PMS).
- Able to work on rotating shifts, including weekends and public holidays.
- Customer-focused with a positive attitude and professional appearance.
- Able to remain calm and work effectively under pressure.
- Knowledge of health, safety, and emergency procedures is an added advantage.
- Fluent in English and Bahasa Malaysia; additional languages are an advantage.
FOOD & BEVERAGE
Position: Banquet Manager /Assistant Banquet Manager
- Diploma or Degree in Hospitality Management, Hotel Management, or related field
- Minimum 3–5 years of banquet or F&B operations experience, preferably in a hotel environment
- Strong knowledge of banquet operations, event setup, and service standards
- Ability to assist in planning, coordinating, and executing banquet functions and events
- Experience in supervising banquet staff, including scheduling and on-the-job training
- Good understanding of customer service, food safety, and hygiene standards
- Ability to liaise with clients, sales team, kitchen, and other departments
- Able to work on shift, including evenings, weekends, and public holidays
- Strong leadership, communication, and problem-solving skills
- Physically fit and able to handle operational duties when required
- Computer literate (basic MS Office and banquet/event management systems)
Position: F&B Manager /Assistant F&B Manager
- Diploma or Degree in Hospitality Management, Food & Beverage Management, or related field.
- Food safety and hygiene certification is an advantage.
- Minimum 3–5 years of experience in Food & Beverage operations, preferably in a hotel or hospitality environment.
- At least 1–2 years in a supervisory or managerial position.
- Experience in managing restaurants, banquet operations, events, and/or hotel outlets is preferred.
- Strong leadership and team management skills.
- Good knowledge of F&B operations, service standards, and food safety practices.
- Strong communication and customer service skills.
- Able to manage staff scheduling, manpower planning, and daily operations.
- Good knowledge of cost control, inventory, purchasing, and budgeting.
- Able to monitor sales performance and implement strategies to improve revenue.
- Good problem-solving and decision-making abilities.
- Proficient in Microsoft Office and F&B/POS systems.
- Able to work under pressure and handle a fast-paced environment.
- Willing to work shifts, weekends, and public holidays when required.
- Good command of English and Bahasa Malaysia; additional languages are an advantage.
- Willing to work shifts, weekends, and public holidays as required.
- Good command of English and Bahasa Malaysia; additional languages are an advantage.
Position: F&B Supervisor
- Diploma or Certificate in Hospitality Management, Food & Beverage Management or a related field is preferred.
- Minimum 2–3 years of working experience in Food & Beverage operations, preferably within the hotel or hospitality industry.
- Previous experience in supervising and leading F&B service staff is an added advantage.
- Good knowledge of restaurant operations, banquet service, food and beverage service procedures and customer service standards.
- Strong leadership, communication and interpersonal skills, with the ability to supervise, motivate and coordinate a team.
- Good knowledge of food safety, hygiene, sanitation and workplace safety requirements.
- Ability to handle guest complaints, resolve operational issues and ensure guest satisfaction.
- Good organisational, planning and problem-solving skills, with the ability to work under pressure.
- Basic knowledge of inventory control, stock management, cost control and departmental reporting.
- Proficient in English and Bahasa Malaysia. Knowledge of additional languages is an advantage.
- Familiarity with POS systems and basic computer applications, including Microsoft Office.
- Willing to work on shifts, weekends and public holidays according to operational requirements.
- Responsible, customer-oriented, proactive and able to work independently as well as within a team.
Position: F&B Server
- Minimum SPM or equivalent qualification. Certificate in Hospitality, Food & Beverage or a related field is an added advantage.
- Previous working experience in Food & Beverage service or the hospitality industry is preferred. Fresh graduates and candidates without experience are encouraged to apply.
- Basic knowledge of food and beverage service procedures, table setting and restaurant operations.
- Good communication and interpersonal skills, with a pleasant personality and positive attitude.
- Customer-oriented, courteous and able to provide professional service to hotel guests.
- Ability to communicate effectively in English and Bahasa Malaysia. Knowledge of additional languages is an advantage.
- Good personal grooming, hygiene and professional appearance.
- Ability to work effectively in a team and handle multiple tasks in a fast-paced environment.
- Basic knowledge of food safety, hygiene and sanitation practices.
- Willing to work on shifts, weekends and public holidays according to operational requirements.
- Physically fit and able to stand or walk for extended periods and carry food, beverages and service equipment when required.
- Responsible, punctual, hardworking and willing to learn.
Position: Demi Chef
- Minimum SPM or equivalent qualification. A Certificate or Diploma in Culinary Arts, Food Preparation or a related field will be an added advantage.
- Minimum 1–2 years of working experience in a hotel, restaurant or food service establishment. Fresh graduates with relevant culinary training may also be considered.
- Basic knowledge of food preparation, cooking techniques, kitchen operations and food presentation.
- Familiar with food safety, personal hygiene, sanitation and proper food handling practices.
- Ability to follow recipes, standard operating procedures (SOPs) and instructions from the Chef de Partie or Sous Chef.
- Able to work independently and as part of a team in a fast-paced kitchen environment.
- Good communication skills, positive attitude and willingness to learn.
- Responsible, disciplined, punctual and able to work under pressure.
- Willing to work on shifts, weekends and public holidays as required by hotel operations.
- Physically fit and able to stand for extended periods, handle kitchen equipment and perform kitchen duties.
Position: Commis
- Minimum SPM or equivalent qualification. A Certificate or Diploma in Culinary Arts, Food Preparation or a related field will be an added advantage.
- Fresh graduates or candidates with 6 months to 1 year of working experience in a hotel, restaurant or food service establishment are encouraged to apply.
- Basic knowledge of food preparation, cooking methods, kitchen equipment and ingredients.
- Willingness to learn and follow instructions from the Demi Chef, Chef de Partie and Sous Chef.
- Familiar with basic food safety, personal hygiene, sanitation and proper food handling practices.
- Able to assist with food preparation, portioning, cutting, washing and maintaining kitchen cleanliness.
- Good teamwork, communication skills and a positive attitude.
- Responsible, disciplined, punctual and willing to learn new skills.
- Able to work in a fast-paced kitchen environment and under pressure.
- Willing to work on shifts, weekends and public holidays according to hotel operations.
- Physically fit and able to stand for extended periods and perform kitchen duties.
MAINTENANCE
Position: Maintenance Manager
- Diploma or Degree in Engineering (Mechanical, Electrical, Civil, or related field)
- Minimum 5–8 years of relevant experience, preferably in the hotel or hospitality industry
- Strong knowledge of building maintenance systems, including HVAC, electrical, plumbing, fire protection, and civil works
- Familiar with preventive maintenance programs and safety standards
- Ability to manage contractors, vendors, and maintenance budgets
- Good leadership and team management skills
- Knowledge of hotel safety regulations, fire safety, and local authority requirements
- Good communication skills in English and Bahasa Malaysia
How to Apply
Applicants are encouraged to submit a comprehensive resume along with copies of relevant certificates to:
ihbtu.hr@imperial.com.my
Please ensure your application includes:
- Updated resume with detailed work experience
- Copies of academic and professional certificates
- A brief cover letter highlighting your passion for hospitality
Join Our Team
At Imperial Hotel Bintulu, every role is valued, and every team member contributes to our story of excellence. If you are ready to grow with us, we look forward to hearing from you.