At Imperial Hotel Bintulu, we believe that our people are the heart of our success. We are committed to creating memorable guest experiences, and we know this begins with a passionate, dedicated team.
Why Join Us?
- Be part of a dynamic hospitality brand that values excellence, inclusivity, and local culture.
- Grow your career in a supportive environment with opportunities for professional development.
- Contribute to creating elegant, memorable experiences for guests from around the world.
Current Opportunities
We welcome talented individuals who are eager to bring creativity, professionalism, and warmth to our team. Whether your expertise lies in guest services, culinary arts, sales, marketing communications, or operations, we invite you to explore opportunities with us.
SALES & MARKETING
Director of Sales & Marketing
- Bachelor’s degree in Marketing, Business Administration, Hospitality Management, or a related field.
- Minimum 8–10 years of experience in Sales & Marketing within the hotel or hospitality industry, with at least 3 years in a senior leadership role.
- Proven track record in achieving revenue targets, market share growth, and brand positioning.
- Strong knowledge of hotel operations, distribution channels, and revenue management strategies.
- Expertise in digital marketing, swot analysis, and social media campaigns.
- Excellent communication, negotiation, marketing strategic and presentation skills.
- Strong leadership and people management skills with the ability to motivate and develop a high-performing team.
- Established network of corporate clients, travel agents, and others contacts is highly desirable.
- Ability to work under pressure, handle multiple priorities, and deliver results.
- Professional appearance and ability to represent the hotel at industry events, trade shows, and networking functions.
Sales Executive
- To prepare and compile daily, weekly, monthly sales plans for Sales Manager review
- To maintain client databases and ensure timely follow-up for leads and inquiries.
- To develop action plans to achieve the goals and sales target set by the Sales Manager. To review the actual achievements against goals and target periodically; takes necessary corrective actions.
- Respond to email and telephone inquiries in a professional manner.
- To prepare the quotations for the customers and ensure the quotations being follow up and secure.
- To set up appropriate filing system of existing and potential accounts, keeping to date and properly categorized.
- Liaise with internal departments (front office, housekeeping, F&B) to ensure smooth execution of VIP arrangements, and event setups.
- Share detailed guest or client requirements with operational teams to ensure service quality
- Handle minor client requests and escalate issues to the Sales Manager when necessary.
- To perform any other related duties as may be assigned from time to time by the management.
Marketing Communications Executive
- Degree/Diploma in Marketing Communications, Hotel Managements or equivalent
- Fresh graduate in the hotel management is preferrable or have done an internship in any hospitality establishments or at least 1 year working experience in any hotel before.
- Strong knowledge and skills in social media content creations, photography and video editing.
- Good in Mandarin, written and spoken for translation purposes.
- Good organisational skill, disciplined, punctual and able to work beyond the office hours if required.
- A team player, eager to learn new things, IT savvy and a fast learner.
- Extrovert with good communications skills and love to interact with people
- Good time management and project execution skills
Visual Artist
- Diploma or equivalent in Fine Arts, Visual Arts, Design, or related field
- Proven experience in visual arts, sculpture, or woodworking, preferably in a hospitality or interior design environment
- Strong knowledge and skills in woodworking techniques, furniture design, and decorative arts
- Ability to conceptualize, create, and maintain artistic elements within the hotel premises
- Familiarity with materials, tools, and safety procedures in woodworking
- Creative, detail-oriented, and able to work independently or as part of a team
- Ability to collaborate with graphic designers, operations teams, and management
- Good time management and project execution skills
- Knowledge of art conservation, maintenance, and display standards is an advantage
ADMINISTRATIVE
Secretary to GM
- Diploma or Degree in Business Administration, Secretarial Studies, Hospitality Management, or related field.
- Minimum 2–3 years of working experience as a Secretary, Executive Secretary, or Personal Assistant, preferably in the hotel or hospitality industry.
- Proficient in Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook.
- Excellent organizational, administrative, and time management skills.
- Strong communication and interpersonal skills, with the ability to interact professionally with internal departments, guests, and external parties.
- Good written and spoken English.
- Ability to read and understand Chinese is preferred, as the role may require assisting in translating documents, emails, or correspondence from Chinese to English when necessary.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Capable of managing the General Manager’s schedule, appointments, meetings, and correspondence efficiently.
- Ability to work independently, prioritize tasks, and handle multiple assignments in a fast-paced hotel environment.
- Pleasant personality with professional appearance and positive working attitude.
FINANCE
Finance Manager
- Bachelor’s degree in Accounting, Finance, or related field (Professional certification such as ACCA, CPA is an advantage).
- Minimum 5–7 years of finance/accounting experience, preferably in the hospitality industry, with at least 2–3 years in a managerial role.
- Strong knowledge of hotel financial operations, including budgeting, forecasting, cost control, and internal audit procedures.
- Familiarity with accounting software.
- Solid understanding of financial regulations, taxation, and compliance requirements relevant to the hospitality sector.
- Proven ability to prepare and analyze financial reports, balance sheets, and profit & loss statements.
- Strong leadership and team management skills with the ability to supervise accounting staff effectively.
- High attention to detail, accuracy, and ability to meet deadlines under pressure.
- Excellent problem-solving, analytical, and decision-making skills.
- Proficiency in MS Office (Excel, Word, PowerPoint) and financial reporting tools.
- Strong communication and interpersonal skills to work effectively with management and operational departments.
- Integrity, confidentiality, and professionalism in handling financial information.
FOOD & BEVERAGE
Banquet Manager /Assistant Banquet Manager
- Diploma or Degree in Hospitality Management, Hotel Management, or related field
- Minimum 3–5 years of banquet or F&B operations experience, preferably in a hotel environment
- Strong knowledge of banquet operations, event setup, and service standards
- Ability to assist in planning, coordinating, and executing banquet functions and events
- Experience in supervising banquet staff, including scheduling and on-the-job training
- Good understanding of customer service, food safety, and hygiene standards
- Ability to liaise with clients, sales team, kitchen, and other departments
- Able to work on shift, including evenings, weekends, and public holidays
- Strong leadership, communication, and problem-solving skills
- Physically fit and able to handle operational duties when required
- Computer literate (basic MS Office and banquet/event management systems)
Restaurant Manager/Assistant Restaurant Manager
- Minimum Diploma or Degree in Hospitality Management, Business Administration, or related field
- At least 2–5 years of working experience in F&B Operations
- Proven experience in restaurant or hotel dining operations
- Strong leadership and team management skills
- Good knowledge of food safety, hygiene standards, and SOP compliance
- Ability to handle daily operations, staff scheduling, and manpower planning
- Strong problem-solving skills and ability to work under pressure
- Excellent customer service and communication skills
- Able to monitor and control costs, wastage, and departmental budget
- Familiar with POS system and basic reporting (sales, inventory, manpower)
- Willing to work shift hours, weekends, and public holidays
- Good command of English and Bahasa Malaysia (Mandarin is an added advantage)
ACTIVEBALANCE HEALTH & WELLNESS HUB
Health & Fitness Manager
- Diploma or Degree in Sports Science, Fitness Management, Physical Education, Hospitality Management, or related field
- Minimum 3–5 years of experience in health club, fitness center, spa, or hotel recreation operations
- Strong knowledge of fitness training, wellness programs, and gym operations
- Certified Personal Trainer / Fitness Instructor (recognized certification preferred)
- Experience in managing gym facilities, swimming pool, sauna, and recreational areas
- Knowledge of health, safety, and hygiene standards, including pool safety regulations
- Ability to manage staff schedules, training, and performance
- Strong customer service and interpersonal skills
- Able to work on shift, weekends, and public holidays
- Physically fit and active role model for guests and staff
SECURITY
Security Manager/Assistant Security Manager
- Minimum Diploma or Degree in Security Management, Criminology, Business Administration, or related field
- At least 3–7 years of experience in security operations
- Prior experience in hotel, shopping mall, or property management environment is an added advantage
- Strong knowledge of security procedures, risk assessment, emergency response planning and fire safety procedures
- Familiar with local laws, regulations, and licensing requirements related to security services
- Proven experience in managing security personnel, rostering, and manpower planning
- Ability to handle incident investigation, report writing, and disciplinary issues
- Knowledge of CCTV systems, access control systems, and security technologies
- Strong leadership, decision-making, and problem-solving skills
- Good communication skills and ability to liaise with police, authorities, and external agencies
- Physically fit and able to respond to emergencies when required
- Willing to work shift hours, weekends, and public holidays
FRONT OFFICE
Front Office Manager/Assistant Front Office Manager
- Minimum Diploma or Degree in Hospitality Management, Hotel Management, or related field
- At least 3–7 years of experience in Front Office operations
- Proven experience in hotel front desk operations, guest services, and reservations
- Strong leadership and team management skills (e.g., Reception, Concierge, Bellman)
- Excellent knowledge of check-in/check-out procedures, room allocation, and guest handling
- Strong problem-solving skills with ability to handle guest complaints and service recovery professionally
- Good understanding of room revenue, occupancy, and upselling techniques
- Ability to manage staff rostering, manpower planning, and training
- Strong communication and interpersonal skills
- Well-groomed, customer-oriented, and professional appearance
- Able to work shift hours, weekends, and public holidays
- Good command of English and Bahasa Malaysia (additional languages are an advantage)
How to Apply
Applicants are encouraged to submit a comprehensive resume along with copies of relevant certificates to: ihbtu.hr@imperial.com.my
Please ensure your application includes:
- Updated resume with detailed work experience
- Copies of academic and professional certificates
- A brief cover letter highlighting your passion for hospitality
Join Our Team
At Imperial Hotel Bintulu, every role is valued, and every team member contributes to our story of excellence. If you are ready to grow with us, we look forward to hearing from you.