At Imperial Hotel Bintulu, we believe that our people are the heart of our success. We are committed to creating memorable guest experiences, and we know this begins with a passionate, dedicated team.
Why Join Us?
- Be part of a dynamic hospitality brand that values excellence, inclusivity, and local culture.
- Grow your career in a supportive environment with opportunities for professional development.
- Contribute to creating elegant, memorable experiences for guests from around the world.
Current Opportunities
We welcome talented individuals who are eager to bring creativity, professionalism, and warmth to our team. Whether your expertise lies in guest services, culinary arts, sales, marketing communications, or operations, we invite you to explore opportunities with us.
SALES & MARKETING
Position: Sales Executive
- To prepare and compile daily, weekly, monthly sales plans for Sales Manager review
- To maintain client databases and ensure timely follow-up for leads and inquiries.
- To develop action plans to achieve the goals and sales target set by the Sales Manager. To review the actual achievements against goals and target periodically; takes necessary corrective actions.
- Respond to email and telephone inquiries in a professional manner.
- To prepare the quotations for the customers and ensure the quotations being follow up and secure.
- To set up appropriate filing system of existing and potential accounts, keeping to date and properly categorized.
- Liaise with internal departments (front office, housekeeping, F&B) to ensure smooth execution of VIP arrangements, and event setups.
- Share detailed guest or client requirements with operational teams to ensure service quality
- Handle minor client requests and escalate issues to the Sales Manager when necessary.
- To perform any other related duties as may be assigned from time to time by the management.
Position: Marketing & Communication Manager
- Diploma or Bachelor's Degree in Marketing, Communications, Business Administration, Hospitality Management, or a related field.
- Professional certification in Digital Marketing, social media, or Marketing Communications is an added advantage.
- Minimum 5 years of experience in marketing, communications, public relations, or a related field, preferably in the hotel or hospitality industry.
- Proven experience in developing and executing marketing campaigns, promotions, and branding strategies.
- Strong knowledge of digital marketing, social media platforms, content creation, and online marketing channels.
- Experience in managing hotel promotions, partnerships, media relations, and marketing events.
- Excellent written and verbal communication skills with strong copywriting abilities.
- Good understanding of market trends, customer behaviour, and competitor analysis.
- Ability to manage marketing budgets and measure campaign effectiveness.
- Strong project management, leadership, and organizational skills.
- Creative, detail-oriented, and able to work under pressure with tight deadlines.
- Proficient in Microsoft Office, social media management tools, and basic design tools (e.g., Canva/Adobe Creative Suite) is an advantage.
- Good command of English and Bahasa Malaysia; additional languages are an advantage.
- Willing to work flexible hours, including weekends and public holidays for hotel events and promotions.
ADMINISTRATIVE
Position: Secretary to GM
- Diploma or Degree in Business Administration, Secretarial Studies, Hospitality Management, or related field.
- Minimum 2–3 years of working experience as a Secretary, Executive Secretary, or Personal Assistant, preferably in the hotel or hospitality industry.
- Proficient in Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook.
- Excellent organizational, administrative, and time management skills.
- Strong communication and interpersonal skills, with the ability to interact professionally with internal departments, guests, and external parties.
- Good written and spoken English.
- Ability to read and understand Chinese is preferred, as the role may require assisting in translating documents, emails, or correspondence from Chinese to English when necessary.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Capable of managing the General Manager's schedule, appointments, meetings, and correspondence efficiently.
- Ability to work independently, prioritize tasks, and handle multiple assignments in a fast-paced hotel environment.
- Pleasant personality with professional appearance and positive working attitude.
FINANCE
Position: Accounts Executive
- Diploma or Bachelor's Degree in Accounting, Finance, or related field.
- Minimum 2–3 years of working experience in accounting, preferably in the hotel or hospitality industry.
- Knowledge in full set of accounts, accounts payable, accounts receivable, and general ledger.
- Familiar with hotel accounting systems and accounting software.
- Good knowledge of Microsoft Excel and Microsoft Office applications.
- Able to prepare financial reports, reconciliations, and journal entries.
- Knowledge of SST, statutory payments, and basic accounting standards.
- Good analytical, problem-solving, and organizational skills.
- Able to work independently and meet deadlines.
- Good communication and interpersonal skills.
- Honest, responsible, and able to maintain confidentiality of financial information.
- Able to work under pressure and during month-end closing periods.
Position: Accounts Assistant
- Diploma or Certificate in Accounting, Finance, Business Administration, or a related field.
- LCCI, CAT, or equivalent accounting qualification is an added advantage.
- Minimum 1–2 years of accounting experience, preferably in the hotel or hospitality industry.
- Basic knowledge of accounting principles and bookkeeping.
- Familiar with Accounts Payable (AP), Accounts Receivable (AR), bank reconciliation, and general ledger entries.
- Proficient in Microsoft Office, especially Microsoft Excel.
- Experience using accounting or hotel financial systems is an added advantage.
- Good numerical, analytical, and problem-solving skills.
- Strong attention to detail with a high level of accuracy.
- Good communication and interpersonal skills.
- Able to work independently, manage multiple tasks, and meet deadlines.
- Honest, responsible, and able to maintain confidentiality of financial information.
HUMAN RESOURCES
Position: Training & Development Officer
- Diploma or Bachelor's Degree in Human Resources, Training & Development, Hospitality Management, Business Administration, or a related field.
- Certification in Training, Learning & Development, or HRD-related programs is an added advantage.
- Minimum 2–3 years of experience in training, learning & development, or human resources, preferably in the hotel or hospitality industry.
- Experience in designing, coordinating, and conducting training programs for employees.
- Good knowledge of training needs analysis, training evaluation, and employee development processes.
- Familiar with preparing training materials, reports, attendance records, and documentation.
- Strong presentation, facilitation, and communication skills.
- Ability to engage employees and deliver effective training sessions.
- Good organizational and time management skills with attention to detail.
- Proficient in Microsoft Office applications, especially Word, Excel, and PowerPoint.
- Interpersonal skills with the ability to work with employees at all levels.
- Able to work independently and manage multiple training activities.
- Good command of English and Bahasa Malaysia; additional languages are an advantage.
Position: Human Resources Executive
- Bachelor's Degree or Diploma in Human Resource Management, Business Administration, or a related field.
- Minimum 2–3 years of experience in Human Resources, preferably in the hospitality industry.
- Good knowledge of Malaysian Employment Act, Industrial Relations Act, and other relevant labour legislation.
- Experience in recruitment, onboarding, payroll administration, employee relations, training coordination, performance management, and HR documentation.
- Familiarity with payroll systems, and Microsoft Office applications (Word, Excel, PowerPoint).
- Excellent communication and interpersonal skills with the ability to interact effectively with employees at all levels.
- Strong organizational, time management, and problem-solving skills with attention to detail.
- Able to handle confidential information with professionalism and integrity.
- Self-motivated, proactive, and capable of working independently as well as in a team environment.
- Willing to work flexible hours when required to support hotel operations.
- Proficient in both written and spoken English and Bahasa Malaysia; proficiency in additional languages is an advantage.
FRONT OFFICE
Position: Front Office Manager / Assistant Front Office Manager
- Minimum Diploma or Degree in Hospitality Management, Hotel Management, or related field
- At least 3–7 years of experience in Front Office operations
- Proven experience in hotel front desk operations, guest services, and reservations
- Strong leadership and team management skills (e.g., Reception, Concierge, Bellman)
- Excellent knowledge of check-in/check-out procedures, room allocation, and guest handling
- Strong problem-solving skills with ability to handle guest complaints and service recovery professionally
- Good understanding of room revenue, occupancy, and upselling techniques
- Ability to manage staff rostering, manpower planning, and training
- Strong communication and interpersonal skills
- Well-groomed, customer-oriented, and professional appearance
- Able to work shift hours, weekends, and public holidays
- Good command of English and Bahasa Malaysia (additional languages are an advantage)
Position: Duty Manager
- Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- Minimum 3–5 years of experience in hotel operations, preferably in Front Office.
- At least 1–2 years of supervisory experience in a hotel environment.
- Strong knowledge of Front Office operations, guest services, and hotel procedures.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to handle guest complaints and resolve issues professionally.
- Proficient in Microsoft Office and Hotel Property Management Systems (PMS).
- Able to work on rotating shifts, including weekends and public holidays.
- Customer-focused with a positive attitude and professional appearance.
- Able to remain calm and work effectively under pressure.
- Knowledge of health, safety, and emergency procedures is an added advantage.
- Fluent in English and Bahasa Malaysia; additional languages are an advantage.
Position: Guest Service Supervisor
- Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, or a related field.
- Certification in customer service or hospitality is an added advantage.
- Minimum 2–3 years of experience in Front Office or Guest Services, preferably in the hotel industry.
- At least 1 year of supervisory experience is preferred.
- Strong knowledge of Front Office operations, reservations, and guest service standards.
- Excellent communication, interpersonal, and customer service skills.
- Strong leadership, problem-solving, and conflict resolution abilities.
- Able to supervise and motivate a team while maintaining high service standards.
- Well-groomed, professional, and customer-focused.
- Able to work rotating shifts, weekends, and public holidays.
- Fluent in English and Bahasa Malaysia; additional languages are an advantage.
Position: Reservation Agent
- Diploma or Certificate in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field.
- Minimum 1–2 years of experience in reservations, Front Office, or customer service, preferably in the hotel industry.
- Knowledge of hotel reservation procedures and room booking processes.
- Proficient in Microsoft Office, especially Word and Excel.
- Excellent communication and telephone etiquette.
- Strong customer service and interpersonal skills.
- Good organizational and time management skills with attention to detail.
- Able to handle multiple reservations accurately and work under pressure.
- Strong problem-solving skills and ability to respond to guest enquiries professionally.
- Fluent in English and Bahasa Malaysia; additional languages are an advantage.
- Willing to work shifts, weekends, and public holidays as required.
Position: Bell Captain / Assistant Bell Captain
- SPM, Certificate, or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field.
- Training in customer service or hospitality is an added advantage.
- Minimum 2–3 years of experience in the Front Office or Bell Service, preferably in the hotel industry.
- Previous supervisory experience is preferred for the Bell Captain position.
- Good knowledge of hotel services, facilities, and local attractions.
- Excellent customer service, communication, and interpersonal skills.
- Strong leadership and team coordination skills.
- Able to handle guest requests, complaints, and luggage efficiently and professionally.
- Physically fit and able to lift and transport guests' luggage safely.
- Well-groomed with a professional appearance and positive attitude.
- Able to work rotating shifts, weekends, and public holidays.
- Basic computer knowledge and familiarity with Front Office operations is an advantage.
- Fluent in English and Bahasa Malaysia; additional languages are an added advantage.
- Possession of a valid driving licence (GDL) is an advantage for assisting with guest transportation or vehicle movement, where applicable.
FOOD & BEVERAGE
Position: Banquet Manager / Assistant Banquet Manager
- Diploma or Degree in Hospitality Management, Hotel Management, or related field
- Minimum 3–5 years of banquet or F&B operations experience, preferably in a hotel environment
- Strong knowledge of banquet operations, event setup, and service standards
- Ability to assist in planning, coordinating, and executing banquet functions and events
- Experience in supervising banquet staff, including scheduling and on-the-job training
- Good understanding of customer service, food safety, and hygiene standards
- Ability to liaise with clients, sales team, kitchen, and other departments
- Able to work on shift, including evenings, weekends, and public holidays
- Strong leadership, communication, and problem-solving skills
- Physically fit and able to handle operational duties when required
- Computer literate (basic MS Office and banquet/event management systems)
Position: Restaurant Manager / Assistant Restaurant Manager
- Minimum Diploma or Degree in Hospitality Management, Business Administration, or related field
- At least 2–5 years of working experience in F&B Operations
- Proven experience in restaurant or hotel dining operations
- Strong leadership and team management skills
- Good knowledge of food safety, hygiene standards, and SOP compliance
- Ability to handle daily operations, staff scheduling, and manpower planning
- Strong problem-solving skills and ability to work under pressure
- Excellent customer service and communication skills
- Able to monitor and control costs, wastage, and departmental budget
- Familiar with POS system and basic reporting (sales, inventory, manpower)
- Willing to work shift hours, weekends, and public holidays
- Good command of English and Bahasa Malaysia (Mandarin is an added advantage)
Position: F&B Executive
- Diploma or Bachelor's Degree in Hospitality Management, Food & Beverage Management, Business Administration, or a related field.
- Food safety and hygiene certification is an added advantage.
- Minimum 2–3 years of experience in Food & Beverage operations, preferably in the hotel industry.
- Previous supervisory or executive-level experience in a restaurant, banquet, or hotel F&B environment.
- Good knowledge of restaurant operations, banquet service, menu planning, and service standards.
- Strong understanding of food cost control, inventory management, and operational procedures.
- Ability to lead, train, and motivate F&B team members.
- Excellent customer service, communication, and interpersonal skills.
- Strong organizational, problem-solving, and decision-making abilities.
- Able to handle guest feedback and resolve service issues professionally.
- Familiar with POS systems and Microsoft Office applications.
- Able to work under pressure in a fast-paced environment.
- Willing to work shifts, weekends, and public holidays as required.
- Good command of English and Bahasa Malaysia; additional languages are an advantage.
Position: Assistant Chief Steward
- Certificate or Diploma in Hospitality Management, Food & Beverage Management, or a related field.
- Food safety and hygiene certification is an added advantage.
- Minimum 2–3 years of experience in Stewarding operations, preferably in a hotel or large-scale food service environment.
- Previous supervisory experience in a kitchen or stewarding department is preferred.
- Good knowledge of kitchen hygiene, sanitation standards, cleaning procedures, and food safety practices.
- Familiar with the operation and maintenance of kitchen equipment, dishwashing machines, and cleaning tools.
- Ability to supervise and train stewarding team members effectively.
- Strong leadership, organizational, and problem-solving skills.
- Able to manage daily stewarding operations, including cleanliness of kitchens, restaurants, and back-of-house areas.
- Good communication skills and ability to work closely with the Food & Beverage teams.
- Physically fit and able to work in a fast-paced environment.
- Willing to work shifts, weekends, and public holidays as required.
- Good command of English and Bahasa Malaysia; additional languages are an advantage.
Position: Steward Supervisor
- Certificate or Diploma in Hospitality Management, Food & Beverage Management, or a related field.
- Food safety and hygiene certification is an added advantage.
- Minimum 2 years of experience in Stewarding operations, preferably in a hotel, restaurant, or large-scale food service environment.
- Previous supervisory experience is preferred.
- Knowledge of kitchen cleanliness, sanitation standards, and food safety procedures.
- Familiar with cleaning chemicals, equipment handling, and proper sanitation practices.
- Able to supervise and coordinate daily stewarding activities and ensure smooth operations.
- Good leadership, communication, and team management skills.
- Ability to train and guide stewarding team members on hygiene and safety standards.
- Strong attention to detail with a commitment to maintaining cleanliness standards.
- Able to work under pressure in a fast-paced kitchen environment.
- Physically fit and willing to work shifts, weekends, and public holidays.
- Good command of English and Bahasa Malaysia; additional languages are an advantage.
Position: Steward
- SPM, Certificate, or equivalent qualification.
- Food safety and hygiene certification is an added advantage.
- Previous experience in a hotel, restaurant, or food service environment is preferred; fresh graduates are encouraged to apply.
- Basic knowledge of kitchen cleanliness, hygiene, and sanitation practices.
- Able to perform cleaning duties, including washing kitchen equipment, utensils, and maintaining back-of-house cleanliness.
- Familiar with the proper use of cleaning chemicals and equipment.
- Physically fit and able to work in a fast-paced environment.
- Good teamwork, discipline, and willingness to learn.
- Able to follow instructions and maintain hygiene and safety standards.
- Positive attitude with good work ethics.
- Able to work shifts, weekends, and public holidays as required.
- Good communication skills in English and Bahasa Malaysia.
KITCHEN
Position: Sous Chef
- Diploma or Certificate in Culinary Arts, Hospitality Management, or a related field.
- Food safety and hygiene certification is an added advantage.
- Minimum 5 years of culinary experience, preferably in a hotel or high-volume kitchen environment.
- Minimum 2–3 years of experience in a supervisory or Sous Chef role.
- Strong knowledge of food preparation techniques, kitchen operations, and menu planning.
- Experience in supervising kitchen teams and ensuring smooth daily operations.
- Good understanding of food cost control, portion control, and inventory management.
- Knowledge of food safety, hygiene standards, and kitchen safety procedures.
- Ability to train, coach, and motivate culinary team members.
- Creative, detail-oriented, and able to maintain consistent food quality standards.
- Strong leadership, communication, and problem-solving skills.
- Able to work under pressure in a fast-paced kitchen environment.
- Willing to work shifts, weekends, and public holidays as required.
- Good command of English and Bahasa Malaysia; additional languages are an advantage.
Position: First Cutter
- Certificate or Diploma in Culinary Arts, Food Production, or a related field.
- Food safety and hygiene certification is an added advantage.
- Good knowledge of meat, poultry, and seafood preparation, cutting techniques, and portion control.
- Skilled in handling knives, cutting equipment, and maintaining proper food preparation standards.
- Familiar with food safety, hygiene, and sanitation procedures.
- Able to prepare and portion meat according to kitchen requirements and specifications.
- Good understanding of product quality, storage, and stock rotation procedures.
- Able to maintain cleanliness and safety standards in the preparation area.
- Good teamwork and communication skills.
- Physically fit and able to work in a fast-paced kitchen environment.
- Able to work shifts, weekends, and public holidays as required.
- Positive attitude, disciplined, and willing to support kitchen operations.
MAINTENANCE
Position: Maintenance Manager
- Diploma or Degree in Engineering (Mechanical, Electrical, Civil, or related field)
- Minimum 5–8 years of relevant experience, preferably in the hotel or hospitality industry
- Strong knowledge of building maintenance systems, including HVAC, electrical, plumbing, fire protection, and civil works
- Familiar with preventive maintenance programs and safety standards
- Ability to manage contractors, vendors, and maintenance budgets
- Good leadership and team management skills
- Knowledge of hotel safety regulations, fire safety, and local authority requirements
- Good communication skills in English and Bahasa Malaysia
Position: Audio Visual / Sound Technician
- Certificate or Diploma in Audio Visual Technology, Sound Engineering, Electrical Engineering, Information Technology, or a related field.
- Relevant technical certifications in audio, lighting, or AV systems are an added advantage.
- Minimum 2–3 years of experience in Audio Visual, sound, or event technical operations, preferably in a hotel, convention centre, or event venue.
- Good knowledge of audio systems, microphones, speakers, mixers, amplifiers, lighting, projectors, and video equipment.
- Experience in setting up and operating AV equipment for meetings, conferences, weddings, and events.
- Able to troubleshoot and resolve technical issues during events.
- Familiar with basic electrical and equipment maintenance procedures.
- Strong attention to detail with good problem-solving skills.
- Good communication and teamwork skills when working with event organizers and hotel departments.
- Able to work under pressure and manage multiple events simultaneously.
- Willing to work flexible hours, including evenings, weekends, and public holidays.
- Physically fit and able to handle and set up AV equipment.
- Good command of English and Bahasa Malaysia; additional languages are an advantage.
Position: Maintenance Admin Assistant
- Diploma or Certificate in Business Administration, Engineering Administration, Facilities Management, or a related field.
- Basic knowledge of maintenance operations is an added advantage.
- Minimum 1–2 years of administrative experience, preferably in a hotel, engineering, or facilities management environment.
- Proficient in Microsoft Office applications, especially Microsoft Excel and Word.
- Able to maintain maintenance records, reports, work orders, and equipment documentation.
- Familiar with filing, data entry, purchase requisitions, and administrative procedures.
- Good organizational skills with strong attention to detail and accuracy.
- Able to coordinate with maintenance team, suppliers, and contractors.
- Good communication and interpersonal skills.
- Able to manage multiple tasks and meet deadlines.
- Knowledge of maintenance systems or CMMS is an added advantage.
- Responsible, organized, and able to work independently.
- Good command of English and Bahasa Malaysia.
HOUSEKEEPING
Position: Housekeeping Supervisor
- Certificate or Diploma in Hospitality Management, Hotel Management, or a related field.
- Training in housekeeping operations or cleanliness standards is an added advantage.
- Minimum 2–3 years of experience in Housekeeping operations, preferably in the hotel industry.
- Previous supervisory experience in a hotel housekeeping department is preferred.
- Good knowledge of room cleaning procedures, public area maintenance, and housekeeping standards.
- Familiar with cleaning chemicals, equipment usage, and hygiene practices.
- Able to inspect guest rooms and public areas to ensure cleanliness and quality standards are maintained.
- Ability to supervise, train, and motivate housekeeping team members.
- Strong attention to detail with good organizational and time management skills.
- Good communication and interpersonal skills.
- Able to handle guest requests and resolve housekeeping-related issues professionally.
- Familiar with inventory control of linen, amenities, and housekeeping supplies.
- Able to work shifts, weekends, and public holidays as required.
- Physically fit and able to work in a fast-paced hotel environment.
- Good command of English and Bahasa Malaysia; additional languages are an advantage.
Position: Housekeeping Attendant
- SPM, Certificate, or equivalent qualification.
- Previous housekeeping or hotel experience is an added advantage.
- Minimum 1 year of experience in housekeeping, cleaning, or hospitality operations is preferred; fresh graduates are encouraged to apply.
- Knowledge of guest room cleaning procedures, cleanliness standards, and hygiene practices.
- Able to perform cleaning duties including guest rooms, public areas, and assigned areas.
- Familiar with the proper use of cleaning chemicals, tools, and equipment.
- Good attention to detail and commitment to maintaining cleanliness standards.
- Able to follow instructions and work independently with minimal supervision.
- Good teamwork and positive working attitude.
- Physically fit and able to perform housekeeping duties, including standing for long periods and handling cleaning tasks.
- Able to work shifts, weekends, and public holidays as required.
- Good communication skills in English and Bahasa Malaysia.
- Responsible, hardworking, and customer-focused.
How to Apply
Applicants are encouraged to submit a comprehensive resume along with copies of relevant certificates to:
ihbtu.hr@imperial.com.my
Please ensure your application includes:
- Updated resume with detailed work experience
- Copies of academic and professional certificates
- A brief cover letter highlighting your passion for hospitality
Join Our Team
At Imperial Hotel Bintulu, every role is valued, and every team member contributes to our story of excellence. If you are ready to grow with us, we look forward to hearing from you.