At Imperial Hotel Bintulu, we believe that our people are the heart of our success. We are committed to creating memorable guest experiences, and we know this begins with a passionate, dedicated team.
Why Join Us?
- Be part of a dynamic hospitality brand that values excellence, inclusivity, and local culture.
- Grow your career in a supportive environment with opportunities for professional development.
- Contribute to creating elegant, memorable experiences for guests from around the world.
Current Opportunities
We welcome talented individuals who are eager to bring creativity, professionalism, and warmth to our team. Whether your expertise lies in guest services, culinary arts, sales, marketing communications, or operations, we invite you to explore opportunities with us.
SALES & MARKETING
Position: Visual Artist
- Diploma or equivalent in Fine Arts, Visual Arts, Design, or related field
- Proven experience in visual arts, sculpture, or woodworking, preferably in a hospitality or interior design environment
- Strong knowledge and skills in woodworking techniques, furniture design, and decorative arts
- Ability to conceptualize, create, and maintain artistic elements within the hotel premises
- Familiarity with materials, tools, and safety procedures in woodworking
- Creative, detail-oriented, and able to work independently or as part of a team
- Ability to collaborate with graphic designers, operations teams, and management
- Good time management and project execution skills
- Knowledge of art conservation, maintenance, and display standards is an advantage
Position: Sales Executive
- To prepare and compile daily, weekly, monthly sales plans for Sales Manager review
- To maintain client databases and ensure timely follow-up for leads and inquiries.
- To develop action plans to achieve the goals and sales target set by the Sales Manager. To review the actual achievements against goals and target periodically; takes necessary corrective actions.
- Respond to email and telephone inquiries in a professional manner.
- To prepare the quotations for the customers and ensure the quotations being follow up and secure.
- To set up appropriate filing system of existing and potential accounts, keeping to date and properly categorized.
- Liaise with internal departments (front office, housekeeping, F&B) to ensure smooth execution of VIP arrangements, and event setups.
- Share detailed guest or client requirements with operational teams to ensure service quality
- Handle minor client requests and escalate issues to the Sales Manager when necessary.
- To perform any other related duties as may be assigned from time to time by the management.
SECURITY
Position: Security Guard
- Minimum SPM / equivalent qualification.
- Previous experience in security, hotel, hospitality, or related fields is preferred.
- Experience as a Security Guard will be an added advantage.
- Must be physically fit, healthy, and able to perform patrol duties.
- Able to work on rotating shifts, weekends, and public holidays.
- Good observation and communication skills.
- Responsible, disciplined, alert, and trustworthy.
- Able to remain calm and act appropriately during emergencies or security incidents.
- Basic knowledge of fire safety, emergency procedures, and first aid is an advantage.
- Able to communicate in Bahasa Malaysia and/or English. Additional languages are an advantage.
- Good interpersonal skills and able to deal professionally with hotel guests, staff, visitors, and contractors.
- Must be willing to follow all hotel security policies, procedures, and instructions.
- Possession of a valid security guard licence/certification, where applicable, will be an advantage.
- No criminal record and must meet all applicable legal and regulatory requirements for employment as a security guard.
FRONT OFFICE
Position: Guest Service Agent
- Minimum SPM / equivalent qualification; Diploma in Hospitality or related field is an advantage.
- Previous experience in hotel, hospitality, customer service, or front office is preferred.
- Fresh graduates with a positive attitude and willingness to learn are encouraged to apply.
- Good command of English and Bahasa Malaysia, both written and spoken.
- Additional language skills such as Mandarin, Japanese, Korean, or other languages will be an advantage.
- Excellent customer service and communication skills.
- Pleasant personality, friendly, courteous, and professional in dealing with guests.
- Well-groomed with a professional appearance.
- Able to work independently and as part of a team.
- Able to handle guest enquiries, requests, and complaints professionally.
- Good problem-solving skills and able to remain calm under pressure.
- Computer literate and familiar with Microsoft Office; knowledge of hotel systems is an advantage.
- Able to work on rotating shifts, weekends, and public holidays.
- Strong attention to detail and ability to handle multiple tasks efficiently.
- Honest, responsible, reliable, and punctual.
- Willing to perform other duties as assigned by the Front Office Manager or Supervisor.
Position: Duty Manager
- Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- Minimum 3–5 years of experience in hotel operations, preferably in Front Office.
- At least 1–2 years of supervisory experience in a hotel environment.
- Strong knowledge of Front Office operations, guest services, and hotel procedures.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to handle guest complaints and resolve issues professionally.
- Proficient in Microsoft Office and Hotel Property Management Systems (PMS).
- Able to work on rotating shifts, including weekends and public holidays.
- Customer-focused with a positive attitude and professional appearance.
- Able to remain calm and work effectively under pressure.
- Knowledge of health, safety, and emergency procedures is an added advantage.
- Fluent in English and Bahasa Malaysia; additional languages are an advantage.
FOOD & BEVERAGE
Position: F&B Server
- Minimum SPM / equivalent qualification.
- Previous experience in Food & Beverage, hotel, restaurant, or hospitality industry is preferred.
- Fresh graduates with a positive attitude and willingness to learn are encouraged to apply.
- Good command of English and Bahasa Malaysia; additional languages are an advantage.
- Good customer service and communication skills.
- Pleasant, friendly, courteous, and professional personality.
- Well-groomed and maintains a clean and professional appearance at all times.
- Basic knowledge of food and beverage service procedures is preferred.
- Able to take food and beverage orders accurately and provide proper service to guests.
- Able to work efficiently in a fast-paced environment and under pressure.
- Good teamwork and interpersonal skills.
- Responsible, attentive, reliable, and willing to learn.
- Able to work on rotating shifts, weekends, and public holidays.
- Physically fit and able to stand or walk for extended periods.
- Willing to perform other duties as assigned by the F&B Supervisor / Manager.
MAINTENANCE
Position: Maintenance Manager
- Diploma or Degree in Engineering (Mechanical, Electrical, Civil, or related field)
- Minimum 5–8 years of relevant experience, preferably in the hotel or hospitality industry
- Strong knowledge of building maintenance systems, including HVAC, electrical, plumbing, fire protection, and civil works
- Familiar with preventive maintenance programs and safety standards
- Ability to manage contractors, vendors, and maintenance budgets
- Good leadership and team management skills
- Knowledge of hotel safety regulations, fire safety, and local authority requirements
- Good communication skills in English and Bahasa Malaysia
HOUSEKEEPING
Position: Housekeeping Attendant
- SPM, Certificate, or equivalent qualification.
- Previous housekeeping or hotel experience is an added advantage.
- Minimum 1 year of experience in housekeeping, cleaning, or hospitality operations is preferred; fresh graduates are encouraged to apply.
- Knowledge of guest room cleaning procedures, cleanliness standards, and hygiene practices.
- Able to perform cleaning duties including guest rooms, public areas, and assigned areas.
- Familiar with the proper use of cleaning chemicals, tools, and equipment.
- Good attention to detail and commitment to maintaining cleanliness standards.
- Able to follow instructions and work independently with minimal supervision.
- Good teamwork and positive working attitude.
- Physically fit and able to perform housekeeping duties, including standing for long periods and handling cleaning tasks.
- Able to work shifts, weekends, and public holidays as required.
- Good communication skills in English and Bahasa Malaysia.
- Responsible, hardworking, and customer-focused.
How to Apply
Applicants are encouraged to submit a comprehensive resume along with copies of relevant certificates to:
ihbtu.hr@imperial.com.my
Please ensure your application includes:
- Updated resume with detailed work experience
- Copies of academic and professional certificates
- A brief cover letter highlighting your passion for hospitality
Join Our Team
At Imperial Hotel Bintulu, every role is valued, and every team member contributes to our story of excellence. If you are ready to grow with us, we look forward to hearing from you.